Accounts, Excuses, and Apologies, Second Edition: Image by William L. Benoit PDF

By William L. Benoit

ISBN-10: 1438453981

ISBN-13: 9781438453989

ISBN-10: 143845399X

ISBN-13: 9781438453996

Updated with a well timed literature evaluate and new case experiences from activities, foreign politics, and 3rd celebration photo repair.

In our regularly plugged-in and hooked up international, photograph is every thing. humans, teams, agencies, and international locations often come lower than suspicion of wrongdoing and occasionally require security. This absolutely up to date version of the 1994 quantity investigates the occasions during which threats to picture come up and describes the image-repair recommendations which may be used to assist defuse those threats, equivalent to denial and apology. the writer stories numerous theories on snapshot fix, and extends previous learn at the subject to incorporate paintings on persuasion or angle change.

Five contexts for snapshot fix are tested: company, political, sports/entertainment, overseas, and 3rd social gathering (when one individual or association attempts to fix similar to another). New case experiences comprise the British Petroleum oil spill within the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple’s apology to China over the iPhone, and leading Minister David Cameron’s apology for Bloody Sunday.

“Though the area has replaced markedly due to the fact its first ebook, this quantity continues to be very important … good based and obviously written, this research will serve these in political technological know-how, psychology, and enterprise in addition to these drawn to rhetoric and communication.” — CHOICE

“This is a very worthy replace to the main influential booklet ever released on challenge communication.” — Timothy L. Sellnow, coauthor of Theorizing concern Communication

William L. Benoit is Professor of verbal exchange reviews at Ohio collage. he's the writer of many books, together with (with Pamela J. Benoit) Persuasive Messages: the method of Influence.

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Accounts, Excuses, and Apologies, Second Edition: Image Repair Theory and Research by William L. Benoit


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